Privacy Policy

This privacy policy explains how Scottish Energy Efficiency, the company behind the Home Energy Assessment Scotland website at homeenergyassessmentscotland.co.uk, collects and uses the personal information you provide when you enquire about or request a home energy survey. We are committed to handling your data responsibly and in line with UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information we collect

When you complete a form on this website — whether on the home page, the Get a Quote page, or the Contact page — we collect the following information: your name, your UK phone number, your email address, your postcode, the type of upgrade you are interested in (for example solar panels, battery storage, an air source heat pump or insulation), and your consent to be contacted. We also record the page URL from which you submitted the form and the name of the website (homeenergyassessmentscotland.co.uk) so we can identify the source of your enquiry.

If you telephone us, we may note down relevant details of the conversation to help us arrange your survey. If you email or WhatsApp us, we keep those messages as part of your enquiry record.

How we use your information

We use the information you provide to contact you about your enquiry, to arrange a home energy survey at a time that suits you, to provide you with a written quote following the survey, and to answer any questions you may have about the recommended upgrades. Your details are used for the purpose of arranging your survey and quote and are not passed to third parties for unrelated marketing purposes.

If you choose to proceed with an installation, your information may be shared with our MCS-certified installation partner for the purpose of carrying out that installation. We install through MCS-certified partners, and sharing relevant details with them is necessary to deliver the work you have requested.

Legal basis

We process your personal information on the basis of your consent, which you give by ticking the consent box on our enquiry form, and on the basis of taking steps at your request to enter into a contract for a survey and, if you proceed, an installation. You can withdraw your consent at any time by contacting us using the details below.

How long we keep your data

We retain your enquiry information for as long as is necessary to fulfil your request and for a reasonable period afterwards in case you have follow-up questions. If you do not proceed with a survey or installation, we will delete your personal information when it is no longer needed for the purpose for which it was collected.

Your rights

You have the right to request access to the personal information we hold about you, to ask us to correct any inaccuracies, to ask us to erase your information in certain circumstances, and to withdraw your consent to being contacted. To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

Contact

If you have any questions about this privacy policy or about how we handle your personal information, please contact us:

• By phone: 0141 230 0198
• By email: info@scottishenergyefficiency.co.uk
• By post: Scottish Energy Efficiency, Unit 3 Prospect III, Prospect Business Centre, Dundee, DD2 1TY